Person- and Family-Centered Care
Building a Person- and Family-Centered Healthcare System: Patient and Family Engagement (PFE)
For the 2016-2017 program year, the MHA Board of Trustees recognized the importance of partnerships with patients and families by identifying a goal that all Michigan hospitals have a functioning patient and family advisory council (PFAC) and/ or have patient/family advisors on existing quality and safety improvement teams.
High Reliability Culture
High Reliability Organizations in Healthcare
Patients are unintentionally harmed in hospitals every day. Medical care accounts for 251,000 deaths per year and is the third leading cause of death in the U.S.
Organizations that manage safety concerns over an extended period of time are known as High Reliability Organizations (HROs). HROs deliver consistent, quality care for every patient, every time. The MHA Keystone Center is supporting hospitals through their journey to a culture of high reliability.
Great Lakes Partners for Patients (GLPP) Hospital Improvement Innovation Network (HIIN)
The MHA, the Illinois Health and Hospital Association and the Wisconsin Hospital Association launched a joint quality improvement program — the Great Lakes Partners for Patients — in September 2016 as part of a Centers for Medicare & Medicaid Services (CMS) Hospital Improvement Innovation Network contract. The partnership unites the quality improvement strengths of three statewide hospital associations, guiding participating members through a variety of best practices, collaboratives and resources to reduce 11 areas of harm over three years.
Patient Safety Organization (PSO)
The MHA Keystone Center is recognized as a federally listed PSO by the Agency for Healthcare Research and Quality. The MHA Keystone Center PSO encompasses a three-pronged approach to improving patient safety through education on the legal protections of the federal Patient Safety and Quality Improvement Act, data analysis, and provision of learning opportunities.
Read stories about how MHA Keystone Center member hospitals are improving the quality and delivery of healthcare.
Read hospital stories
Additional Culture and Safety Activities
- MHA Keystone Center uses Digital Outreach and Social Media to share the successes of MHA Keystone Center participants and educate Michiganders.
- The MHA Keystone Center provides numerous resources and hosts many events throughout the program year to help participants achieve clinical objectives, educate staff and patients.
- MHA Keystone Center Contributing Staff released a dozen publications, posters and presentations during the 2016-2017 program year about quality initiatives statewide.
More information on all of these initiatives is available in the full report.