Posted on June 01, 2017
Nearly 300 people participated May 30 in the MHA Keystone Center’s webinar Linking Patient- and Family-centered Care to High Reliability Organizations (HRO).
The webinar was designed to help members develop a shared understanding of patient- and family-centered care and related partnerships with patients and families as well as to explore practical strategies and tools for linking patient- and family-centered concepts and strategies to the work of high reliability. A recording of the webinar is available to Great Lakes Partners for Patients (GLPP) Hospital Improvement Innovation Network (HIIN) members online.
Beverly H. Johnson, president, CEO, Institute for Patient- and Family-Centered Care, Bethesda, MD, was the featured speaker. Her presentation, “Linking Patient- and Family-centered Care and Patient and Family Partnerships to High Reliability” discussed the importance of having patient and families as part of the hospital care team, hospital board team and high-reliability work at any organization. Johnson was also able to link the five principles of high reliability to include patients and family members.
Content webinars are held on a monthly basis, and all GLPP HIIN (Michigan, Illinois and Wisconsin) hospitals are welcome to attend. The next webinar will be held June 20.
Each state is conducting its own HRO workshop as well as participating in the content webinars, which are hosted by the MHA Keystone Center and The Joint Commission Center for Transforming Healthcare.
Michigan hospital teams also have bimonthly coaching calls available, which are based around three areas: robust performance improvement, culture of safety and leadership. The calls allow hospital teams to share their work, as well as to ask questions and learn from one another. For more information, contact the MHA Keystone Center.
Posted in: Patient Safety & Quality