Healthcare Journal Publishes Article on MHA Keystone Center Speak-up! Award

Posted on April 18, 2019

An article on the MHA Keystone Center Speak-up! Award was recently published in the Journal of Healthcare Risk Management, an award-winning, quarterly publication produced by the American Society for Healthcare Risk Management.

Adam NovakThe article, Improving Safety through Speaking Up: An Ethical and Financial Imperative, was written by Adam Novak, MA, CPPS, director of safety initiatives, MHA Keystone Center, and focuses on the importance of fostering a culture within healthcare organizations that can empower staff to speak up about the quality or safety of patient care.

Created in 2016, the MHA Keystone Center Speak-up! Award celebrates individuals in MHA Keystone Center Patient Safety Organization (PSO) member hospitals who speak up to prevent near misses and potential harm to patients or staff. The award is presented quarterly, with one quarterly awardee recognized as an annual Speak-up! Award recipient.

The award has proven to be a valuable tool to recognize staff who raise concerns about quality and safety in healthcare. Leadership buy-in was also vitally important to the effort.

Speak Up AwardOver a two-year period, the MHA Keystone Center received 416 nominations. The MHA Keystone Center PSO determined the most common harm types prevented by speaking up from those nominations and applied a cost savings framework to the data. Findings from the study showed that each instance of speaking up resulted in a cost savings of approximately $13,000.

In 2017, the MHA Keystone Center PSO created a MHA Keystone Center Speak-up! Award Toolkit to help organizations design, implement and sustain a localized recognition program for frontline staff who speak up for safety. The toolkit helps organizations align their own award processes with the MHA Keystone Center Speak-up! Award.

Overall, the MHA Keystone Center Speak-up! Award has improved safety culture, drastically helped avoid harm, lowered costs and advanced care.

Members with questions may contact the MHA Keystone Center PSO.


  • Healthcare Journal Publishes Article on MHA Keystone Center Speak-up! Award

Tags: MHA Keystone Center, Patient Safety and Quality, Speak-up! Award, Adam Novak

Posted in: Patient Safety & Quality

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