Leadership Corner: Leading a Culture of Safety

Posted on July 12, 2018

The Leadership Corner features monthly updates from the MHA leadership team. The updates will provide new insights to patient safety and quality as well as information obtained from healthcare workshops and conferences across the country.

Brittany Bogan, MHSA, CPPS, vice president of patient safety & quality, MHA Keystone Center, discusses the importance of leading a culture that ensures safety, reliability and the prevention of unnecessary harm.  

Brittany BoganWe often talk within the healthcare realm about the culture of an organization, unit or team, and its critical importance to the success of delivering high quality, safe care.

However, focused efforts to improve organizational culture are often overlooked among the myriad of new and ongoing initiatives within hospitals and health systems. Developing and nurturing a culture of improvement and safety needs to be a top priority for leaders of clinical units, departments, facilities and systems. It should be regularly measured, monitored, and discussed, just like other key metrics of organizational success.

Since its inception 15 years ago, the MHA Keystone Center has provided resources to hospitals and healthcare teams to address the culture of safety. It started with the Comprehensive Unit-based Safety Program, and has recently focused on tools and coaching to implement the principles of high reliability.

As the MHA begins a new program year, the MHA Keystone Center team will be refining the materials and resources available to assist healthcare teams in building a reliability culture, bringing together concepts that have been proven to improve safety, engagement, harm reduction, and operational efficiency.

There will be several opportunities to provide feedback as these resources develop and encourage engagement in the various MHA committees, councils and task forces that are frequently invited to provide input.

In the meantime, there are several upcoming events available that relate to culture improvement:

  • Sept. 18 & 19: 2018 MHA Patient Safety & Quality Symposium will feature several keynote speakers focusing on culture, including Tejal Gadhi, MD, Bryan Sexton, PhD and Rana Awdish, MD.
  • October: The MHA Keystone Patient Safety Organization (PSO) will be offering a culture survey administration (SCORE or HSOPS) for all PSO members. The survey will also be available in the spring.
  • Nov. 6 & 7: Outcome Ingenuity Just Culture Certification Training, which is available at a discounted rate for MHA members and MHA Keystone PSO members.

The work to improve is continuous and the MHA Keystone Center team will continue to refine our resources and support as we learn more each day. Thank you for sharing the progress within each of your organizations, and your dedication to leading a culture that ensures safety, reliability and the prevention of unnecessary harm.

This article was featured in the MHA Keystone Center Newsletter. To subscribe, please contact Ashley Sandborn, MHA Keystone Center communications specialist.


  • Leadership Corner: Leading a Culture of Safety

Tags: MHA Keystone Center, Patient Safety and Quality, safety culture

Posted in: MHA Rounds, Patient Safety & Quality

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