Peer Support in Healthcare

Tuesday, April 24, 2018 @ 9:00 AM - 10:00 AM

Evidence shows tremendous benefits to robust peer support within hospitals and health systems, including better staff and patient safety.  Peer support programs represent a cost-effective and healthy method to protect against and respond to the effects of emotionally strenuous and traumatizing events. 

Peer support gives the opportunity to strengthen organizational resilience, which is one of the five broadly-defined characteristics of high reliability organizations.

Jo Shapiro, MD, director of the Center for Professionalism and Peer Support, Brigham and Women’s Hospital will present on the value of fostering strong peer support processes within healthcare settings. 

The webinar is open to all MHA Keystone Center Patient Safety Organization (PSO) members. 

As preparation for this webinar, we ask that all participants read two articles.  These articles provide an overview of why peer support in healthcare is important by providing a conceptual definition of the issue, illustrating its impact and laying a crucial foundation for the content being delivered during the webinar.


Members with questions can contact the MHA Keystone Center PSO at