MHA Safety & Quality Symposium

Sept. 26, 2019 | Detroit Marriott Troy

Providing safety and quality is not unique to one profession, one unit or one person, but requires all of us to lend expertise, be a voice and work together. Everyone has a part of caring for patients and caring for each other. Inevitably, there is resistance, with varying levels of discipline, values and teamwork; but we are responsible for creating the systems that revolutionize how we improve health and treat disease. That is why the concepts discussed and techniques used by physicians, nurses and educators here and across the country are shared at the MHA Safety and Quality Symposium — to help us learn and innovate, to ultimately protect and serve members of our family and community. Let’s maintain the determination to continually improve safety and quality. Register to attend today!

Thank You To Our Supporters!

Blue Cross Blue Shield of Michigan Coverys Logo

Preview of the Symposium mobile meeting appDownload the Mobile Meeting App

The newly launched mobile meeting app for the Symposium features an updated list of attendees and exhibitors and offers other essential information about the event. This timesaving and convenient tool can be accessed online or downloaded to mobile devices on the iTunes App Store and the Google App Store


7:30 a.m.
Exhibit Hall and Refreshments

8:30 a.m.
Welcome, Michigan Healthcare Briefing and Patient Story

  • Sam R. Watson, senior vice president, field engagement, Michigan Health & Hospital Association, Okemos
  • Brian Peters, chief executive officer, Michigan Health & Hospital Association, Okemos

9 a.m.
Keynote Session - The Fearless Organization
Amy Edmondson
, Novartis professor of leadership and management, Harvard Business School, Boston

The learner should be able to:

  • Discuss the link between psychological safety and high performance.
  • Discuss why engagement and candor are required to succeed and meet high standards in today’s knowledge economy.
  • Identify how leaders in diverse industries can create psychological safety.

10 a.m.
Exhibit Hall and Refreshments

10:30 a.m.
The Second Victim: The Effect of Medical Errors on Providers
Patrice Weiss
, MD, executive vice president/chief medical officer, Carilion Clinic, Roanoke, VA

The learner should be able to:

  • Describe the concept of “The Second Victim.”
  • Identify how providers are emotionally affected by medical error.
  • List strategies to effectively help providers cope with medical errors.

11:30 a.m.
Lunch and Presentation of the Annual Speak-Up! Award and the annual Advancing Safe Care Award

1 p.m.
Addressing the Opioid Epidemic

  • Goodarz M. Golmirzaie, MD, anesthesiologist and pain medicine physician, Michigan Medicine, Ann Arbor
  • Cara Poland, MD, medical director of addiction medicine, Spectrum Health, Grand Rapids
  • Moderator: Brittany Bogan, senior vice president, safety & quality, Michigan Health & Hospital Association, Okemos

The learner should be able to:

  • Discuss strategies for changes in practice that help address the growing problem of opioid abuse in Michigan.
  • Identify resources for hospitals and physicians to help combat the misuse of prescription drugs.

2 p.m.
Exhibit Hall and Refreshments

2:30 p.m.
How Hospitals and Health Systems Can Lead A “Quiet Revolution” For Healing in Michigan
Dayna Bowen Matthew
, JD, PhD, distinguished professor of law, F. Palmer Weber research professor of civil liberties and human rights, professor of public health sciences, University of Virginia, Charlottesville

The learner should be able to:

  • Identify the historic and contemporary role that health providers can play in increasing health equity.
  • Define need for health equity in today’s changing healthcare landscape.

3:30 p.m.
Orlando Health Response to the Pulse Nightclub Tragedy
Eric Alberts
, CEM, manager of emergency preparedness, Orlando (FL) Health

The learner should be able to:

  • Explain the impact of the incident on hospital operations.
  • Discuss the importance of communication and preparedness.
  • Discuss recommendations to accelerate patient safety initiatives.
  • Identify best practices for building and sustaining a culture of safety.

4:15 p.m.

2019 Speakers

Eric Alberts, CEM, is an emergency manager who is passionate about the field he works in and protecting those he serves. He began his career in emergency management in 2002 and has responded to emergencies of all different types, including a terrorist attack, hurricanes and other natural disasters, and special communicable diseases. He is the corporate manager of emergency preparedness for Orlando Health in Central Florida.

Eric Alberts

Dayna Bowen Matthew, JD, PhD, is the author of the book “Just Medicine: A Cure for Racial Inequality in American Health Care.” Matthew previously served as professor, vice dean and associate dean of academic affairs at the University of Colorado. In 2015, Matthew served as the senior adviser to the director of the Office of Civil Rights for the U.S. Environmental Protection Agency and then became a member of the health policy team for U.S. Sen. Debbie Stabenow of Michigan.

Dayna Matthew

Amy Edmondson is the Novartis professor of leadership and management at the Harvard Business School, a chair established to support the study of human interactions leading to the creation of successful enterprises that contribute to the betterment of society. Edmondson has been ranked by the biannual Thinkers50 global list of top management thinkers since 2011. She teaches and writes on leadership, teams and organizational learning.

Amy Edmondson

Goodarz M. Golmirzaie, MD, is a double board-certified anesthesiologist and pain medicine physician at Michigan Medicine, Ann Arbor. He completed his medical education at the University of Arkansas for Medical Sciences and finished the rest of his training, including his fellowship, at Michigan Medicine. Golmirzaie’s focus has led him to work with the University of Michigan Medical School to enhance the curriculum for medical students as it pertains to pain management and the opioid epidemic.

Goodarz Golmirzaie

Cara Poland, MD, was trained in internal medicine at St. Joseph Mercy Ann Arbor and in addiction medicine at Boston University Medical Center. Poland is an assistant professor at Michigan State University in Grand Rapids and medical director of addiction medicine at Spectrum Health, Grand Rapids, working directly on Spectrum Health’s GREAT MOMs program to treat pregnant women with substance use disorders.

Cara Poland

Patrice Weiss, MD, is executive vice president and chief medical officer at Carilion Clinic, based in Roanoke, VA, and professor of obstetrics and gynecology at the Virginia Tech Carilion School of Medicine. She previously served as chair and residency program director of the Department of Obstetrics and Gynecology, as well as medical director of the Carilion Clinic Breast Care Center. Previously, Weiss was the vice chair of Education, Research and Academic Compliance, as well as the residency program director and clerkship director at Lehigh Valley Hospital in Allentown, PA.

Patrice Weiss

Award Presentations

The MHA Keystone Center Speak-up! Award is presented at the symposium each year. The award celebrates patient and staff safety through the recognition of individuals or teams in MHA Keystone Center Patient Safety Organization (PSO) hospitals who demonstrate a commitment to the prevention of patient or staff harm. The 2017 recipient was Kassandra Gauna, RN, Hayes Green Beach Memorial Hospital, Charlotte.

Learn More

Continuing Education Credits

Nursing Contact Hours Designation
A total of 4.75 Nursing contact hours have been awarded for this activity by the Michigan Public Health Institute – Continuing Education Solutions (MPHI-CES 6277).

ANCC/NARS # 100425462
Michigan Public Health Institute-Continuing Education Solutions is approved as a provider of continuing nursing education by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. (OBN-001-91)

Continuing Medical Education Cat II
A total of 4.75 educational hours have been approved for CME Cat II.

Healthcare Professionals Who Can Self Report (COA)
A total of 4.75 educational hours are available and will be awarded as part of your Certificate of Attendance.


Team and Virtual Attendance Options

Team Attendance

We believe the symposium is a unique opportunity to take the expertise our faculty brings and combine it with your organization’s move-forward strategies to transform quality and safety in your hospitals. A registration discount will be available for teams of five or more people from the same hospital (does not apply across hospitals in a system). If you have questions about team registration, contact Janice Jones at the MHA at (517) 323-3443.

Virtual Attendance

Virtual events complement traditional conferences as organizations need to balance time and resources. Participating virtually allows you to view and listen to speaker presentations synchronized with their slides. All you need is a computer and a high-speed internet connection to participate. A single registration fee allows unlimited access to the general sessions during the symposium. Virtual connection will take place only during the education and panel sessions. Virtual attendees will not be able to interact with exhibitors. Speaker questions can be submitted virtually. Any virtual participant seeking continuing education must be registered and complete the same requirements as a live attendee.

Conference Specifics

Registration and Confirmation
Registration is available online via the MHA Member Portal. Credit card payment is required to complete registration. Confirmation of your registration will be sent automatically via the MHA Member Portal. Contact Kristen Hammock at (517) 323-3443 if you have not received confirmation or have any questions.

Virtual Attendance and Confirmation
Confirmation  of your registration will be sent automatically via the MHA Member Portal. Further instructions about participating virtually, including system set-up and compatibility check, will be sent approximately one week before the symposium. Call Janice Jones at (517) 323-3443 if you have not received conīŦrmation seven days before the program.

Cancellation Policy
If notice is given by Sept. 18, 50% of the registration fee is refundable. No refund will be issued after Sept. 18. Registrants may send an alternate. No refunds will be issued for virtual registration.

Overnight Rooms
An overnight room rate of $179 has been secured for attendees of the MHA Workplace Safety Collaborative Violence Workshop and/or the MHA Safety & Quality Symposium.

Book your group rate for the 2019 MHA Safety and Quality Symposium online or call the Detroit Marriott Troy at (888) 236-2427 and identify the MHA Safety and Quality Symposium when making a room reservation. Room reservations are encouraged by Sept. 3, and any reservation made after this date will be confirmed based on availability.

Special Needs
If you have any special needs or concerns regarding program site access, dietary restrictions (vegetarian or gluten-free) or your participation in the program, call Janice Jones at the MHA at (517) 323-3443. Inquiring in advance will enhance our ability to respond to your individual needs!

Conference Attire
Business casual dress is appropriate for the conference. Please dress in layers, as the room temperature may vary.

Use of Images
This event may be photographed and/or videotaped. Your attendance will indicate your consent for the use of such photographs or videotapes for educational and/or promotional purposes.

Who Should Attend

This program is designed for healthcare professionals involved in safety and quality, including the leadership team comprising chief executive, medical and nursing officers; the care teams comprising physicians, nurses and allied health professionals; patient safety and quality officers; patient and family advocates; and others involved in initiatives to improve safety and patient and family engagement. Professionals from hospitals, physician practices, community pharmacies, long-term-care and behavioral health facilities are encouraged to attend.

Registration for the 2019 MHA Safety & Quality Symposium is now open. Contact us for more information. 


3M Science Applied to Life


Coverys logo

ECRI Institute

Dialysis Jackets logo


Johnson & Johnson

La Jolla Pharmaceutical

Lilly logo

Magnolia Medical Technologies

Mallinckrodt Pharmaceuticals logo


Michigan Open logo

Netlogx logo

Novo Nordisk

Philips Healthcare logo

Physicians Review Organization

Press Ganey logo


RQI Partners

Medical School University of Michigan Department of Learning Health Services


Contact Kristen Hammock at the MHA for more information or view the materials online.

MHA 100 Year Anniversary

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