Challenging goals can be met, but to reach stretch goals, you better have open ears. You must create a psychologically safe environment where candor is possible and critical feedback is accepted. Amy C. Edmondson, Novartis Professor of Leadership and Management at the Harvard Business School, Boston, will outline the theory behind psychological safety and provide a blueprint for creating safe environments.
Eric Alberts, CEM, CHEP, CHPP, corporate manager, Emergency Preparedness, at Orlando (FL) Health, was sleeping when he received the alert to immediately go to the hospital in response to an active shooter incident at the Pulse nightclub. The hospital team rapidly went into fight mode to save lives, and Alberts’ account of their story and lessons learned will help us prepare to act in many violent circumstances.