7 – 8 a.m.
Registration & Breakfast
8 – 8:10 a.m.
Brittany Bogan, FACHE, CPPS, senior vice president of safety and quality, MHA, and executive director, MHA
8:10 – 9 a.m.
MHA Keystone Center PSO Updates & Data Review
Adam Novak, MA, CPPS, director, safety initiatives, MHA Keystone Center
9 – 9:30 a.m.
Safety Culture and Speaking Up: One Hospital’s Journey
Phyllis McLellan, RN, MSN, CPPS, CNOR, patient safety specialist, Sparrow Hospital
9:30 – 10 a.m.
NextPlane Solutions as a Primary Event Reporting Platform
10 – 10:15 a.m.
10:15 – 11:45 a.m.
We Didn’t Sign Up for This! Healthcare Workplace Violence
Monica Cooke, RNC, MA, CPHQ, CPHRM, FASHRM, chief executive officer, Quality Plus Solutions LLC
11:45 a.m. – 12:45 p.m.
12:45 – 1:45 p.m.
Video Monitoring to Mitigate Workplace Violence
Lisbeth Votruba, MSN, RN, vice president, clinical quality and innovation, AvaSure
1:45 – 2:45 p.m.
Trends in Diagnostic Error and Mitigation Strategies
Beth Gomez, RN, BSN, JD, CPHRM, manager, risk management, Coverys
2:45 – 3 p.m.
Closing Remarks & Questions