Connect with Fellow PSO Members to Share & Learn

March 22, 2018 | JW Marriott Grand Rapids

The MHA Keystone Center Patient Safety Organization (PSO) works with members to adopt a strong cultural stance on patient safety by emphasizing the importance of improvement at the organizational and unit levels. At the MHA Keystone Center PSO Annual Meeting, attendees focus on the delivery of results on broad safety goals and in specific areas, such as effective root cause analysis and culture improvement.

This is an exclusive event to MHA Keystone Center PSO members that will foster learning and conversation about a variety topics hospitals and health systems are currently facing with regard to patient safety. All MHA Keystone Center PSO member organizations are strongly encouraged to attend as it will build upon last year's Root Cause Analysis & Action RCA² workshops.  

During the MHA Keystone Center PSO Annual Meeting, attendees will: 

  • Focus on the delivery of results on broad safety goals and in specific areas, such as culture improvement
  • Review trends of 2017 adverse event data and recent statewide culture survey results 
  • Listen to presentations from multiple MHA Keystone Center PSO member hospitals and health systems on their involvement with the MHA Keystone Center Speak-up! Award
  • Hear additional presentations that highlight how to develop and sustain robust RCA² processes, and behavioral health issues in healthcare

Who Should Attend?

All PSO member organizations are strongly encouraged to attend the 2017 MHA Keystone Center PSO Annual Meeting. The meeting will build a foundation for the Root Cause Analysis & Action (RCA2) training that will be offered later this year.

MHA PSO Membership

Membership in the MHA Keystone Center PSO is required to attend the 2017 PSO Annual Meeting.

As an MHA PSO member, your organization receives valuable benefits, including:

  • Access to event reporting software
  • Protected collaboration and shared learning through safe tables
  • MHA Keystone Center data analytics services
  • Expert root-cause analysis (RCA) review and feedback
  • Patient safety toolkits
  • Culture survey administration
  • Participation in the MHA Keystone Center Speak-up! Award process
  • Educational and training resources
  • Access to state and national patient safety experts
  • Affiliation and collaboration with other state and national PSOs for national benchmarking
  • Access to MHA Keystone Center activities and resources

For more information, click the contact button below.

Contact Us


7 – 8 a.m.
Registration & Breakfast

8 – 8:10 a.m.
Brittany Bogan, MHSA, CPPS, Vice President, Patient Safety & Quality, MHA Keystone Center

8:10 – 9 a.m.
MHA Keystone Center PSO Updates & Data Review
Adam Novak, MA, CPPS, Manager, Patient Safety & Quality, MHA Keystone Center

9 – 10 a.m.
MHA Keystone Center Speak-Up! Campaigns: Perspectives from the Hospital

  • Hayes Green Beach Memorial Hospital: Michelle Voss, BSN, RN, Risk Manager
  • Beaumont Health: Paula Levesque, RN, MSA, CPPS, System Vice President & Suzanne Gardner, BSN, CPPS, System Director, Quality and Patient Safety
  • Sparrow Hospital: Jeffrey Kay, Safety Officer and Director of Accreditation, Safety, Emergency Management, & Infection Prevention & Phyllis McLellan, RN, MSN, CPPS, CNOR, Patient Safety Specialist

10 – 10:15 a.m.

10:15 – 11 a.m.
Root Cause Analysis: One Hospital’s Journey
Maddie Larsen, RN, BSN, Clinical Quality and Infection Prevention, Riverview Health

11 – 11:45 a.m.
Root Cause Analysis: Tools and Tips
Nicole Templeton, MHSA, RN, CPPS, Administrative Director of Patient Safety, Michigan Medicine

11:45 a.m. – 12:45 p.m.

12:45 p.m. – 1:45 p.m.
Preventing Violence Against Healthcare Workers: Are We Using Data to Appropriately Drive Process Improvement?
Jennifer Peltzer-Jones, PsyD, RN, Staff Psychologist, Henry Ford Health System

1:45 p.m. – 2:45 p.m.
Behavioral Health in the Emergency Department
Joel Krauss, MD, Physician Champion for Behavioral Health, St. Joseph Mercy Ann Arbor, Emergency Physicians Medical Group

2:45 p.m. – 3 p.m.
Wrap-Up and Questions

Conference Details

This educational conference offers a maximum of:

  • 5.25 contact hours for NURSES
  • 5.00 clock hours for RISK MANAGERS
  • 5.25 educational hours for OTHER Healthcare Professionals (Certificate of Attendance)

Virtual attendees looking to obtain CE will be required to complete a post-test after the event.

This continuing nursing education activity was awarded a maximum of 5.25 nursing contact hours. Michigan Public Health Institute - Continuing Education Solutions is an approved provider of continuing nursing education by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

This continuing nursing education activity was awarded a maximum of 5.00 continuing education credit for ASHRM.

The registration is available online via the MHA Member Portal. Registration is free for PSO members. For assistance contact,

Confirmation of your registration will be sent automatically via the MHA Member Portal. Contact, if you have not received confirmation within two weeks of your registration submission.

If you have any special needs, please contact at your earliest convenience so adequate arrangements can be made. We cannot accommodate last-minute dietary requests at the conference. All menus are planned in advance by hotel staff.

The JW Marriott Grand Rapids hotel is located in downtown Grand Rapids. To make reservations or for directions from your location, call the hotel directly at (616) 242-1500 or visit its website.

On-site parking is available. Parking passes will be distributed to event attendees to cover the cost of self-parking at the hotel. View parking maps and more information.

Registration is free for MHA Keystone Center PSO members. 

In-Person Registration

Virtual Registration

For more information, contact the MHA Keystone Center PSO. 

Contact Us

Leading Michigan to Better Health

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