Jan. 23, 2020, 8 a.m. to 4 p.m.
MHA Headquarters, 2112 University Park Dr., Okemos, MI 48864
There has been a proliferation of efforts to measure how various hospitals and doctors perform, and no one has found the task easy. What processes should be measured? What kinds of changes improve performance? Research has proved that measurement and transparency is key to improvement, but many board members lack the knowledge and skills to work with executive and clinical leaders to create change.
Linking Quality to Strategy and Operations will help board members understand the quality of care being delivered and how to establish clear and dependable monitoring systems to discover hidden problems and uncover subtleties that result in higher performance. This comprehensive workshop will:
- Outline who measures what and why.
- Review information on value-based purchasing, transparency and pay-for-performance.
- Explore how to measure progress using dashboards.
- Examine measures and identify the most appropriate ones for your hospital or health system.
- Demonstrate the difference between reactive and predictive thinking and how to shift to predictive.
- Review best practices to assess and monitor quality and increase reliability.
Quality dashboards/scorecards will be reviewed in-depth, and attendees will be asked to meet with the hospital’s quality director to review data and bring their quality dashboard/scorecard to the workshop. Processes and outcomes will be explored to achieve strategic priorities.
Alumni of the MHA Excellence in Governance Fellowship consider this content extremely insightful, stating they found “immense value in going deeper into the ’weeds’ of quality” and that they “gained a new perspective on our quality and safety measures and feel empowered to take action.
Meet Your Faculty
Diane Banks has more than 30 years of experience in organizational performance improvement and training. Her primary fields of expertise include large scale process improvement, clinical outcome improvement, leadership development, strategic human resource planning and development, and organizational culture. A proponent of life-long learning, Banks received her B.S. and M.S. in Education from Indiana University, and she was formerly vice president for performance improvement at a Michigan hospital.
Who Should Attend
Both novice and advanced governing board members are welcome.
Download the Registration Form. Registration will close Jan. 15. Space is limited, and registration will be accepted on a first-come, first-served basis. Confirmations will be sent after receipt of registration forms with payment. Cancellations with a refund are accepted until Jan. 15. No refunds will be issued after Jan. 15, but an alternate can attend.
Attendees needing overnight room accommodations can contact the Best Western Okemos/East Lansing Hotel & Suites, or the Staybridge Suites, Lansing-Okemos. Discounted room rates at these properties are not established. If you have any special needs, dietary restrictions or concerns, please contact Erica Leyko at (517) 323-3443.