Judging is based on four criteria. Nominations that include strong evidence of effort in each of these criteria will be the most successful. The criteria include:
Reduced health disparities among specific patient populations (25 points):
The data is clear that there are inequities in the care provided to different populations.
- Demonstrate how improvements have been implemented that have impacted patient populations that have been affected by change, such as the use of data to highlight improvement for disparate populations.
Supported a learning culture committed to trust, feedback and higher problem-solving (25 points):
The journey toward reliable care is dependent on the systemization of improvement practices and continuous learning across the organization.
- Nominees must show there is a progression in how their organization deploys improvement efforts in a way that increases learning.
- Nominations will be evaluated on how information is shared across the organization and the learning and feedback mechanisms from the bedside to the boardroom.
Evidence of transparency among care teams, with patients and families, and with community stakeholders (25 points):
Transparency is essential to creating an organization that fosters sustainable improvement. While the detail shared may vary depending on audiences, the communication of data and information is vital in achieving buy-in and support for improvement.
- Demonstrate how transparency has been shown (e.g., visual learning board, huddles, newsletter) within the organization, and external communication with the community.
Improved safety by creating high degrees of psychological and physical safety (25 points):
A culture that supports safety for patients and staff is critical to achieve sustainable improvement. Culture is set and reinforced by leaders, both formal and informal.
- Show evidence a culture of safe care was nurtured in their efforts to improve.
TOTAL = 100 points