Posted on July 28, 2017
Difficult conversations are unavoidable in a healthcare setting, often happening daily. A key error people make during difficult conversations with patients is thinking that the conversation is all about information.
In reality, a critical part of the conversation is to make the patient feel they are being understood in a nonjudgmental and nonthreatening way. A conversation with a patient must be respectful, empathetic and supportive. Healthcare professionals that present information to patients in this way improve care and limit unnecessary treatment.
The MHA Health Foundation webinar Conducting Emotionally Difficult Conversations will review best practices for handling difficult conversations and more. The webinar is scheduled from 10:30 to 11:30 a.m. Aug. 31, and MHA members can register for a connection fee of $195. Members with questions should contact Erica Leyko at the MHA.
Tags: webinar, health foundation
Posted in: Member News
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