Person- and Family-Centered Healthcare

As a foundational concept, the MHA Keystone Center is committed to partnering with hospitals to help advance Person- and Family-centered Care in Michigan. It is through person and family engagement (PFE) strategies, which foster collaboration between patients, families and clinicians to move toward mutually agreed-upon goals, that we build a person- and family-centered healthcare system.

Chart showing that 65% of Michigan hospitals have patient & family advisory council and/or advisors.For the 2016-2017 program year, the MHA Board of Trustees recognized the importance of partnerships with patients and families by identifying a goal that all Michigan hospitals have a functioning patient & family advisory council (PFAC) and/or have patient/family advisors on existing quality and safety improvement teams (PFE Road Map Measure 4). The MHA Keystone Center would like to congratulate those hospitals (see list below) that have achieved this practice at their organization and have committed to ensuring that the patient and family voice are part of every decision made at their organization. If your hospital has reached this goal, contact us today so that we may recognize your accomplishments and add your organization to the list. For hospitals that are working to achieve this goal, the MHA Keystone Center is here to partner with you and provide the support you need. Contact to get connected with resources, tools and mentors that can help you in your journey.

Michigan Hospital PFAC MHA Board Goal Achievers

The following Michigan hospitals have fully implemented a patient and family advisory council and/or have patient/family advisors on quality and safety improvement teams. 

  • Beaumont Hospital, Dearborn
  • Beaumont Hospital, Farmington Hills
  • Beaumont Hospital, Royal Oak
  • Beaumont Hospital, Trenton
  • Borgess Medical Center
  • Bronson Battle Creek Hospital
  • Bronson LakeView Hospital
  • Bronson Methodist Hospital
  • C.S. Mott Children's Hospital and Von Voigtlander Women's Hospital
  • Community Health Center of Branch County
  • Covenant HealthCare
  • Crittenton Hospital Medical Center
  • Dickinson County Healthcare System
  • Genesys Regional Medical Center
  • Hayes Green Beach Memorial Hospital
  • Helen DeVos Children's Hospital
  • Henry Ford Allegiance Health
  • Henry Ford Hospital
  • Henry Ford Macomb Hospitals
  • Henry Ford Wyandotte Hospital
  • Hillsdale Hospital
  • Hurley Medical Center
  • McKenzie Health System
  • McLaren Bay Region
  • McLaren Port Huron
  • Memorial Healthcare
  • Mercy Health Muskegon - Hackley
  • Mercy Health Muskegon – Mercy
  • Mercy Health Saint Mary's
  • MidMichigan Medical Center-Alpena
  • MidMichigan Medical Center-Clare
  • MidMichigan Medical Center-Gladwin
  • MidMichigan Medical Center - Gratiot
  • MidMichigan Medical Center – Midland
  • Munson Healthcare Cadillac Hospital
  • Munson Medical Center
  • OSF St Francis Hospital
  • Paul Oliver Memorial Hospital
  • ProMedica Bixby Hospital
  • ProMedica Herrick Hospital
  • ProMedica Monroe Regional Hospital
  • Providence-Providence Park Hospital, Novi Campus
  • Providence-Providence Park Hospital, Southfield Campus
  • Sparrow Carson Hospital
  • Sparrow Clinton Hospital
  • Sparrow Hospital
  • Sparrow Ionia Hospital
  • Sparrow Specialty Hospital
  • Spectrum Health Big Rapids Hospital
  • Spectrum Health Blodgett Hospital
  • Spectrum Health Gerber Memorial
  • Spectrum Health Kelsey Hospital
  • Spectrum Health Ludington Hospital
  • Spectrum Health Pennock
  • Spectrum Health Reed City Hospital
  • Spectrum Health United Hospital
  • Spectrum Health Zeeland Community Hospital
  • St. John Hospital & Medical Center
  • St. John Macomb-Oakland Hospital
  • St. John River District Hospital
  • St. Joseph Health System
  • St. Joseph Mercy Ann Arbor
  • St. Joseph Mercy Chelsea
  • St. Joseph Mercy Livingston
  • St. Joseph Mercy Oakland
  • St. Mary Mercy Hospital
  • University of Michigan Hospitals & Health Centers
  • UP Health System – Marquette
  • UP Health System - Portage
  • War Memorial Hospital 
Last Updated 4/5/2017


MHA Keystone Center PFE Council

Formed in November 2013, The MHA Keystone Center Patient & Family Engagement Council provides guidance and support to the MHA Keystone Center on the multifaceted efforts to help promote and accelerate the spread of person- and family-centered care across the state. Made up of staff, individual stakeholders and patient advisors, the council ensures the voice of patients and families are incorporated into all MHA Keystone Center quality and safety initiatives. The Council also provides a great opportunity for networking, collaboration, and sharing of best practices for members.

The MHA Keystone Center would like to recognize the following PFE Steering Committee members for their continued support and guidance:

  • Susan Kheder, St. Joseph Mercy Ann Arbor and Livingston
  • Marjorie Mitchell, MICHUHCAN
  • Kelly Parent, University of Michigan Health System
  • Marilyn Potgiesser, Bronson Healthcare Group
  • Deb Sprague, Spectrum Health
  • Molly White, University of Michigan Health System
  • Stephanie Young, Spectrum Health

MHA Keystone Center PFE Road Map

With the guidance of the MHA Keystone Center PFE Council, the MHA Keystone Center developed a Road Map to PFE which contains 12 recommended policies and practices fundamental to improving the quality of care for patients in hospitals. Hospitals working with the MHA Keystone Center are encouraged to implement a minimum of two new PFE practices a year from the list included in the Road Map.

A Road Map to Person and Family EngagementIn an effort to promote member success stories, share PFE best pratices and educate the public on the importance of person- and family-centered healthcare, the MHA Keystone Center launched a digital campaign titled, Patient & Family Engagement - Seeing the Person Behind the Patient. The campaign challenges healthcare providers to look beyond the patient and see the person, the individual they are caring for. The campaign launched on LinkedIn and can be followed in the MHA Newsroom.


The MHA Keystone Center is a proud Pinwheel Sponsor of the Institute for Patient- and Family-Centered Care.


MHA Keystone Center members can access PFE resources on the MHA Community

For more information, click the contact button below.

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