Conducting Emotionally Difficult Conversations

Thursday, August 31, 2017 @ 10:30 AM - 11:30 AM


Difficult conversations are unavoidable, often happening daily in a healthcare setting. A key error people make during difficult conversations with patients is thinking that the conversation is all about information. In reality, a critical part of the conversation is to make the patient feel they are being understood in a nonjudgmental and nonthreatening way. A conversation with a patient must be respectful, empathetic and supportive. Healthcare professionals that present information to patients in this way improve care and limit unnecessary treatment.

The MHA Health Foundation webinar Conducting Emotionally Difficult Conversations will explore:

  • Easy-to-adopt recommendations for dealing with difficult conversations
  • How your ability to control your feelings can influence the success or failure of an emotionally difficult conversation
  • Empathic responses that are useful in talking with patients and families

Meet Your Faculty

John Banja, PhD, is a professor in the Department of Rehabilitation Medicine at Emory University, Atlanta. Banja has conducted research and educational projects with numerous federal and private organizations and serves as editor of the American Journal of Bioethics-Neuroscience. His research interests include patient safety, neuroethics and ethical dilemmas occurring in clinical and translational research.

Who Should Attend

This webinar is recommended for all healthcare personnel.

Registration Deadline

Members are encouraged to register by noon, Aug. 30, 2017.

Connection Fee

$195 per MHA member, $295 for non-MHA members

Program Number


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