Create a Formula for Improvement

2017 MHA Keystone PSO Annual Meeting
Tuesday, May 9 | Kellogg Hotel & Conference Center at Michigan State University

The MHA Keystone Center Patient Safety Organization (PSO) works with members to adopt a strong cultural stance on patient safety by emphasizing the importance of improvement at the organizational and unit levels. At the 2017 MHA Keystone PSO Annual Meeting, attendees will focus on the delivery of results on broad safety goals and in specific areas, such as effective root cause analysis and culture improvement.

The 2017 MHA Keystone PSO Annual Meeting will help you:

  • Develop strategies to guide your organization toward a high reliability culture
  • Implement change by reviewing trends from adverse event data and statewide culture survey results 
  • Learn about the NextPlane data portal and how its new features can help you identify risk and drive improvement
  • Discover how human factors engineering can help ensure safety, effectiveness and ease of use in work environments
  • Build capacity to solve problems
  • Connect and collaborate with peers who understand the opportunities and challenges of leading improvement in clinical settings

To register, click below.

On-site Registration

Printable Registration Form

Who Should Attend?

All PSO member organizations are strongly encouraged to attend the 2017 MHA Keystone PSO Annual Meeting. The meeting will build a foundation for the Root Cause Analysis & Action (RCA2) training that will be offered later this year.

MHA PSO Membership

Membership in the MHA Keystone Center PSO is required to attend the 2017 PSO Annual Meeting.

As an MHA PSO member, your organization receives valuable benefits, including:

  • Access to event reporting software
  • Protected collaboration and shared learning through safe tables
  • MHA Keystone Center data analytics services
  • Expert root-cause analysis (RCA) review and feedback
  • Patient safety toolkits
  • Culture survey administration
  • Participation in the MHA Keystone Center Speak-up! Award process
  • Educational and training resources
  • Access to state and national patient safety experts
  • Affiliation and collaboration with other state and national PSOs for national benchmarking
  • Access to MHA Keystone Center activities and resources

For more information, click the contact button below.

Contact Us


7 - 8 a.m.
Registration & Breakfast

8 - 8:10 a.m.
Brittany Bogan, vice president, Patient Safety & Quality, MHA Keystone Center

8:10 - 8:20 a.m.
High Reliability: Connecting the Dots
Gary Roth, DO, FACOS, FCCM, FACS, chief medical officer, MHA

8:20 - 9 a.m.
MHA Keystone Center PSO Updates
Adam Novak, manager, Patient Safety & Quality, MHA Keystone Center

9 - 10 a.m.
NextPlane: New Domains/Modules
Mike Personett, president, NextPlane Solutions, LLC

10 - 10:15 a.m.

10:15 - 10:45 a.m.
MHA Keystone Speak-up! Award
Adam Novak, manager, Patient Safety & Quality, MHA Keystone Center

10:45 - Noon
Culture Survey Debrief
Allan Frankel, MD, chief medical officer, Safe & Reliable Healthcare, Evergreen, CO

Noon - 1 p.m.

1 - 2:30 p.m.
Introduction to Human Factors, Part 1
Joseph DeRosier, PE, CSP

2:30 - 2:45 p.m.

2:45 - 3:45 p.m.
Introduction to Human Factors, Part 2
Joseph DeRosier, PE, CSP

3:45 - 4 p.m.
Wrap-up and Questions


Keynote Speakers

Joseph DeRosier, PE, CSP

Joe is an engineer and certified safety professional focused on improving patient safety through system, device and equipment improvments, and he currently serves as program manager at the Center for Healthcare Engineering & Patient Safety, Ann Arbor. He assisted in the development, implementation and training of the Veterans Affairs National Center for Patient Safety Root Cause Analysis process, led development and implementation of the Healthcare Failure Mode Effect and Analysis process, and developed and managed the Veterans Health Administration's Patient Safety Alerts and Advisories program.

Allan Frankel, MD

Allan is cofounder of Safe & Reliable Care, Evergreen, CO, a cultural assessment and design company that works with healthcare systems across the globe. He uses his nearly four decades of clinical and healthcare administration experience, combined with his knowledge of patient safety and reliability science, to help organizations and clinicians improve the reliability and safety of care they deliver to patients. Allan is an anesthesiologist with pediatric and cardiac expertise.

Mike Personett

Mike is the president of NextPlane Solutions, LLC. Mike is focused on applying technology in healthcare organizations to improve safety, quality and cost. He is currently working on the adoption of safer practices in health information technology and improving the effectiveness of patient safety organizations (PSOs) across the country.

Mike has worked for 25 years in health systems and software providers, designing solutions that meet the needs of clinicians to provide safe and effective care. His background with various payment models, software design, business intelligence, and safety and risk information management brings together key stakeholders to accelerate their results in transforming the U.S. healthcare system.

Conference Specifics


There is no charge to attend the 2017 MHA Keystone PSO Annual Meeting; however, registration is required and registrants must be a member of the MHA Keystone Center PSO. Registration may be completed online or by submitting a completed registration form. 

The morning portion of the event will be available by webinar to individuals interested in participating, but unable to attend in person. Please see the registration form to sign up for this option.

Space is limited, and registrations received after April 28, 2017, will be taken on a first-come, first-served basis. Confirmations will be sent via email. If you do not receive a registration confirmation or you would like to be placed on a waitlist following the April 28 deadline, contact Tammy Nault at or (517) 886-8369.

Please note: this event may be photographed or videotaped. Your attendance will indicate your consent for the use of such photographs and video for educational and/or promotional purposes.


Overnight accommodations are available at the Kellogg Hotel & Conference Center at Michigan State Unviersity. Please make reservations by April 7 to receive a discounted room reservation rate of $115 per night. Any reservations made after this date will be confirmed by the hotel based on room availability. Reservations can be made online or by calling (800) 875-5090. Please mention the MHA Keystone PSO event to receive the discounted room rate.


Parking is located in the onsite parking garage attached to the Kellogg Hotel & Conference Center. Parking passes will be distributed at the end of the day to cover parking fees.


If you have any special needs or concerns regarding program site access, dietary restrictions or your participation in the program, contact Tammy Nault at or (517) 886-8369. To best respond to your needs, please inquire in advance of the event.


Please give notice of cancellation at least 72 hours in advance of the meeting. Cancellations received without 72 hours' notice will be billed for the cost of food.


Follow the MHA Keystone Center on Twitter and LinkedIn for event updates. Join the conversation the day of the event by using #MHAKeystone.

For more information, click the contact button below.

Contact Us

WebEx Registration Available

The morning portion of the MHA Keystone PSO Annual Meeting will be available by webinar for those wishing to participate, but unable to attend in person.

WebEx Registration

Leading Michigan to Better Health

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